Subscription Framework

Structiva offers Business Administration Solutions designed around the operational maturity of your organisation.

Each engagement is customised through a Business Administration Proposal based on your operational requirements, business size, industry and agreed scope of work.

Every solution includes clearly defined responsibilities, service inclusions and delivery expectations.

Every engagement begins with a structured onboarding process.

Before services commence, the following must be completed:

• Business Discovery Consultation
• Scope of Engagement Approval
• Proposal Acceptance
• Required Documentation Submission
• Subscription Confirmation
• Client Onboarding

Service timelines begin only after the onboarding process has been successfully completed.

Structiva operates as an ongoing Business Administration Partner.

Subscriptions may be offered on:

• Monthly
• Quarterly
• Annual

engagement cycles depending on the agreed Business Administration Solution.

Business Administration services are delivered as recurring professional support and are not intended to replace the client's internal management or statutory responsibilities.

Every subscription is governed by an agreed Scope of Services.

The scope is clearly defined in the approved Business Administration Proposal and may include:

• Business Administration Coordination
• Human Resource Administration
• Business Documentation
• Compliance Coordination
• Vendor Administration
• Workflow Management
• Governance Support
• Business Reporting

Structiva is committed to delivering consistent, professional and accountable Business Administration support.

Our delivery framework includes:

• Dedicated Business Administration Partner
• Structured Communication
• Scheduled Administration Reviews
• Progress Monitoring
• Business Documentation Management
• Operational Coordination

Delivery timelines may vary depending on client responsiveness, document availability and external stakeholder participation.

Successful Business Administration requires collaboration.

Clients are expected to:

• Provide accurate business information.
• Share requested documentation promptly.
• Nominate an authorised point of contact.
• Respond to approvals and clarifications within agreed timelines.
• Inform Structiva of any significant business or regulatory changes.

Delays in providing information may affect service timelines.

Every Business Administration Solution is reviewed periodically to ensure it continues supporting the organisation's growth.

Reviews may include:

• Administration Performance
• Operational Improvements
• Documentation Status
• Compliance Coordination
• Business Process Recommendations

As businesses grow, the scope of services may be expanded or refined through mutual agreement.

Business requirements evolve over time.

Clients may request:

• Additional administration support
• Expanded operational coverage
• New business locations
• Additional departments
• Enhanced reporting
• Special projects

Any change in scope will be documented through a revised proposal or service addendum.

Business Administration is an ongoing management function.

Subscriptions are designed for continuous operational support and may be renewed based on the mutually agreed engagement period.

Renewal terms, revised scope and applicable commercial terms will be communicated before the end of the current subscription period.

Structiva reserves the right to suspend or terminate services where:

• Subscription payments remain overdue.
• Required client cooperation is consistently unavailable.
• Services are misused or requested outside agreed legal or ethical boundaries.
• There is a material breach of the agreed engagement.

Clients may discontinue their subscription by providing written notice in accordance with their Service Agreement.

Confidentiality is fundamental to every engagement.

Structiva maintains strict internal procedures for handling business information, employee records, commercial documentation and operational data.

Information received from clients is used solely for delivering the agreed Business Administration Solution unless disclosure is required by applicable law.

Structiva collaborates with your existing ecosystem of professionals.

Where required, we coordinate with:

• Chartered Accountants
• Company Secretaries
• Legal Advisors
• Insurance Professionals
• Labour Law Consultants
• Other authorised specialists

Structiva's role is to coordinate administration and facilitate communication. Statutory opinions, certifications and regulated professional services remain the responsibility of the respective licensed professionals.

Business Administration as a Service (BaaS) is an operational management solution.

Structiva does not:

• Issue statutory certificates.
• Provide legal opinions.
• Provide tax or accounting certifications.
• Act as an insurance intermediary.
• Act as a government licensing authority.
• Accept statutory responsibility on behalf of clients.

Our role is to strengthen business administration through coordination, documentation and governance support.

Structiva is committed to continually enhancing its Business Administration Solutions.

Processes, technology, service delivery standards and operational methodologies may be updated periodically to improve client experience and service quality.

Where changes materially affect an existing engagement, clients will be informed in advance.

By subscribing to a Structiva Business Administration Solution, you acknowledge that you:

• Understand the scope of Business Administration as a Service (BaaS).
• Accept the agreed Business Administration Proposal.
• Understand the responsibilities of both parties.
• Agree to operate within the approved service framework.
• Accept these Subscription Terms together with Structiva's Terms & Conditions and Privacy Policy.